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Social networking systems and social network analysis: a literature review

The aim of this paper is to review the literature on immersive social networking systems and social network analysis (SNA). There is a special interest in SNA applications within the insurance sector. In addition this literature review has an interest in research that uses collaborative technologies to develop platforms and social networking sites in order to automatically collect data, infer social networking and even map knowledge or learn relational policies in large scale organizations. This paper details the findings of the current state of the art on knowledge networking models and social networking technologies.

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